NEW ME. NEW YOU. NEW US!!
SALES, RETURNS, & CANCELLATIONS
Amaryllis Park reserves the right, at its sole discretion to change and update this policy at any time. We encourage our customers to check this page for any changes or update to stay informed. You, as a customer, acknowledge and agree that it is your responsibility to review these policies periodically and stay informed with any update and changes to our policies. These terms and conditions govern your use of the Amaryllis Park’s online retail and wholesale store. By placing an online order, you agree to and are bound by our Sales, Cancellations, Return, & Fees Policy.
Amaryllis Park and its affiliated brands reserve the right to implement a 20% restocking fee to any order to cover any associated materials or labor. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. All merchandise must be returned unopened, unused, and in its original packaging BEFORE any action is taken by Amaryllis Park.
SEASONAL, SALES, & PROMOS
Please note that we do not offer rain checks on items which are out-of-stock at the time of the promotion or on sale.
All sales are final for ANY items listed clearance, demo/tester products, or seasonal/holiday items; no exchanges, returns, or credits will be issued. Please consider this policy BEFORE you purchase.
VINTAGE, UNIQUE/ONE OF A KIND, & CUSTOM ORDERS
All sales on vintage, unique, & custom items are final (we do not offer refunds, credits or exchanges on these items). We describe all items, through both images and text as accurately as possible. Please feel free to contact us if you have any questions or concerns at all about a particular item, please make sure to contact us BEFORE you make your purchase.
CANCELLATIONS & CHANGES
Amaryllis Park grants a grace period for all orders*. All cancellations or changes to your order (both wholesale and retail) must be submitted by email within 24 hours of placing the order. Any reductions to your order or cancellations not reported within 24 hours will be issued a materials, production, labor, or restocking fee up to 20% of the total deducted from your order.
*The 24 hour grace period will not apply to 1) in stock items that have a customer requested expedite request; 2) any orders that have a specific ship period of 24 hours/next day, or 3) where we have been instructed by the customer to start the project immediately due to their time restraints.
CUSTOM, PERSONALIZED, OR SPECIAL EVENTS
All custom/customer modified & personalized items are NOT eligible for return credit or exchange; this includes cancellations of the event by the client or their associated venues, person, or vendors.
THIRD PARTY PURCHASES
Amaryllis Park sells its products and services across several third party platforms (Etsy, Amazon, eBay, etc.). In all cases, if you purchase from one of our chosen third party sellers and you have any issues, you must work through the third party seller to resolve.
We understand that this may not be the desired method, but in order for us to ensure you are taken care of fairly you must engage with the third party seller that you initiated the purchase through.
Amaryllis Park will engage with the third party seller as needed once they coordinate your needs with us.